Frequently Asked Questions
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Making a Booking
How far in advance should I make a school program booking?
1-2 months is generally enough time to book in advance. We can try to accommodate last minute booking requests, but cannot guarantee your preferred date as indicated on the booking request form.
If you would like to request programming for the Remembrance period, please make your booking request during the summer months. The month of November is very popular and availability is often full by the beginning of the school year.
How do I know which programs to request?
Do you offer programming on evenings or weekends?
Yes, we do! TMMF offers a variety of programs at different times for different audiences.
How do I know my booking has gone through?
You will receive an email from the Education Department to finalise the booking process. Once any outstanding questions are answered, the Education Coordinator will send you a tentative schedule of your visit. After this schedule is agreed upon, an official confirmation letter will be emailed to you. This letter will outline the price, programs, and rules of your agreement. This agreement is final and subject the policies noted therein. Any changes must be made more than a week before the booking date to avoid fees.
I have not received an email confirmation in response to my booking request. What should I do?
If you have not received a confirmation of your booking request via email within one week of submission, please contact our education department at email@example.com.
Please note that during COVID-19 our response times may be longer than usual. We appreciate your patience.
What time of day should I book for?
The Museums do not open until 9:00 a.m. Beyond this, the start time is flexible. For a full day of school programming, we recommend starting as close to 9:00am as possible. For a half day, we recommend starting either around 9:00am or immediately after lunch.
Group Sizes and Volunteers
How many students can I bring in at one time?
The minimum group size for schools is 15 participants. For youth groups in the evening, the minimum group size is 10 participants. For private tours, the minimum group size is 5 participants. In the event that groups are smaller than the above minimums, groups will be charged for the cost of said minimums.
The largest group we can host at any one size is 80 participants. For larger groups, please split students over two or more visits.
How many adult supervisors should we bring with our group?
A minimum of one adult supervisor is recommended for every ten participants. As such, one adult will be free of charge for every 10 participants. For younger groups, more adults are encouraged, as per the responsibilities below. Adults outside of this 1:10 ratio cost $6.00.
What role do teachers and adult supervisors play during programming?
All adult leaders are expected to help direct and actively supervise the participating students assigned to them. Especially with younger grades, they may also be asked to help facilitate any activities (crafts, artwork, etc.) During Time to Explore periods, students’ behaviour and safety is the direct responsibility of all supervisory adults.
For elementary schools, it is strongly recommended that students are divided into groups, each with a designated adult. During Time to Explore periods, students in this age group are not to be in museum spaces unsupervised.
Do you have a cafeteria?
We do not have a cafeteria on-site. Students will be assigned to designated lunch areas, generally either the Education Centre or the Vending Area. If weather permits, students are also welcome to eat outdoors. Please note that we do not have a microwave, and we are unable to supply cutlery. Students should be advised to bring cold lunches and their own utensils.
Sandwiches and snacks are available from the gift shop as well as the vending machines, however lunch and snack breaks are not long enough for entire classes to purchase their lunches. The use of these options is at the discretion of the teacher, and must be closely supervised by an adult from the group.
Is there a spot to leave coats and bags?
We have a coat room where visitors are welcome to leave their coats and backpacks. While we do our best to maintain a secure environment, items left in the coat room remain the responsibility of their owners. In the event that two schools are visiting at once, the coat room will be labeled to keep belongings separate.
How wheelchair accessible are the Museums?
There is a ramp leading up to the main entrance of the Museums, as well as an elevator to the lower level of the Naval Museum, and ramps leading to Cooper-Key Hall. The only area we have that is inaccessible is the Fall of ‘44 exhibit, below our entryway. If we know we are expecting a guest that finds stairs inaccessible, no activities will be scheduled in this exhibit. Please do not hesitate to inform us of any accessibility needs.
Copyright The Military Museums Foundation
4520 Crowchild Trail SW , Calgary, AB, T2T 5J4